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Book Full text available online for free

Making home care for older people more flexible and person-centred: factors which promote this

Authors:
PATMORE Charles, McNULTY Alison
Publisher:
University of York. Social Policy Research Unit
Publication year:
2005
Pagination:
37p.
Place of publication:
York

This report examines the factors which make possible a flexible, person-centred approach to providing home care for older people in light of the Department of Health's Green Paper on Adult Social Care.

Book Full text available online for free

Caring for the whole person: home care for older people which promotes well-being and choice

Authors:
PATMORE Charles, McNULTY Alison
Publisher:
University of York. Social Policy Research Unit
Publication year:
2005
Pagination:
93p.
Place of publication:
York

This report presents the final account from the three-part research project on flexible person-centred home care for older people, which was funded through the Department of Health Research Programme at the Social Policy Research Unit at York University, from 2001 till early 2005.

Journal article Full text available online for free

That little bit extra

Authors:
PATMORE Charles, McNULTY Alison
Journal article citation:
Community Care, 13.10.05, 2005, pp.36-37.
Publisher:
Reed Business Information

This article presents new research findings on what helps a home care provider to provide flexible, holistic, person-centred service for older people.  Topics include: the philosophy of the provider manager, size of management team, policies on staff rotas, and advantages for in-house social services providers.

Journal article

Bringing well-being and choice into everyday home care

Author:
PATMORE Charles
Journal article citation:
Working with Older People, 10(3), September 2006, pp.24-27.
Publisher:
Emerald

The author presents the findings of research which investigated what enables some home care services to give older people personalised extra help, which supports morale and well-being. For example why some services can take their clients shopping, provide companionship, or look after their pets, when others services say they cannot do this. The research was funded by the Department of Health and conducted at the Social Policy Research Unit. First, 23 home care providers in 12 localities were interviewed. Six providers were then picked for indepth study. The article highlights key findings, including ways of promoting well-being and choice for service users.

Journal article Full text available online for free

Power of the purchaser

Authors:
PATMORE Charles, McNULTY
Journal article citation:
Community Care, 6.10.05, 2005, pp.34-35.
Publisher:
Reed Business Information

This article presents research findings about factors which promote person-centred, customer-led home care for older people. It describes the far-reaching influence of social services purchasers over whether independent home care providers supply such a service.

Book Full text available online for free

Flexible, person-centred home care for older people

Authors:
PATMORE Charles, McNULTY Alison
Publisher:
Social Policy Research Unit. University of York
Publication year:
2005
Pagination:
4p.
Place of publication:
York

This research project interviewed older service users, home care staff, managers and social services purchasers to explore the factors which make possible a flexible, person-centred approach. The findings highlight factors which: influenced flexible, person centred help at independent agencies; led to purchasers promoting flexible, person-centred care; let purchasers to discourage the provision of flexible, person- centred care.

Book Full text available online for free

Understanding home care providers: live issues about management, quality and relationships with social services purchasers

Author:
PATMORE Charles
Publisher:
University of York. Social Policy Research Unit
Publication year:
2003
Pagination:
96p.
Place of publication:
York

This survey suggested that many Social Services Departments might soon seek to obtain all routine, long-term home care for older people from independent agencies, while reserving in-house providers for specialised roles. Such greater use of independent agencies makes particularly important the systems whereby Social Services Care Management commissions and controls their services. The report describes different approaches taken by different Authorities. It highlights areas where new, more flexible strategies are needed for purchasing care from independent agencies. Likewise it becomes more important to understand factors which affect service quality within independent agencies. The report examines independent sector dynamics - including workforce characteristics, how managers monitor care and effects from providing care to private customers alongside people funded by Social Services.

Journal article

Improving home care quality: an individual-centred approach

Author:
PATMORE Charles
Journal article citation:
Quality in Ageing, 2(3), September 2001, pp.15-24.
Publisher:
Pier Professional
Place of publication:
Brighton

This article presents evidence for important individual differences between older people concerning what they value as high quality service from home care. A case is made for improving service quality through systematically consulting each service user about their own preferences and seeking to fulfil these requests on an individual basis. This contrasts with setting uniform quality standards for all older home care clients, based on their most commonly expressed preferences. Evidence is cited from individual interviews with older home care service users and from an experiment in modifying older people's services through briefing home care staff on the preferences of individual clients. Issues in developing this approach are discussed.

Book

Outcomes in community care practice number five: overview: outcomes of social care for older people and carers

Authors:
QURESHI Hazel, PATMORE Charles, NICHOLAS Elinor, BAMFORD Claire
Publisher:
University of York. Social Policy Research Unit
Publication year:
1998
Pagination:
34p.,bibliog.
Place of publication:
York

This report, part of the first phase of a longer term outcomes programme, explores the views of older service users, carers and staff at different levels in selected social services departments to discover what they would identify as outcomes of social care for older people, and to investigate possible ways of collecting and using outcome information. This knowledge is then to be used as a basis for developing methods of collecting outcome information for trial use in the given department.

Book Full text available online for free

Towards flexible person-centred home care services: a guide to some useful literature for planning, managing or evaluating services for older people

Author:
PATMORE Charles
Publisher:
University of York. Social Policy Research Unit
Publication year:
2002
Pagination:
43p.,bibliog.
Place of publication:
York

There is ample evidence that older people do differ substantially in their values and preferences – and in ways which have practical relevance to services. There is evidence too that they can often readily discuss their values and preferences with social care staff and can compare, rate and rank the importance of different preferences. Standard forms and procedures can be devised whereby service staff can gain such information from older people. Social care staff can be influenced by information on older people’s preferences so that, sometimes at least, they can adjust services to suit individuals. On all these counts there is clear support for the practicability of a person-centred approach to home care, which seeks to adapt to the values and preferences of each individual.

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