Search results for ‘Publisher:"social services research group"’ Sort:
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Accessibility and care in a rural area - the case of Tewkesbury Borough
- Author:
- MOSELEY Malcolm
- Journal article citation:
- Research Policy and Planning, 14(2), 1996, pp.19-25.
- Publisher:
- Social Services Research Group
In rural areas, the limited availability of appropriate public transport and the increasing geographic concentration of many service outlets, pose serious difficulties for those social service client groups which exhibit low levels of car ownership. Considers the transport needs of elderly and disabled people and carers in a largely rural district of Tewkesbury. It also establishes the range of transport potentially available to them, whether in the statutory, commercial or voluntary sectors. A holistic approach is advocated, both in researching such a need and provision and the planning and management of strategies to improve accessibility. A central dilemma is addressed, whether to have central co-ordination along 'brokerage' lines or the devolution of decisions to local managers?
Examining outcomes in community care
- Author:
- NOCON Andrew
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.39-44.
- Publisher:
- Social Services Research Group
Despite the current interest in the outcomes of community care for users and carers, no methods yet exist to examine these in routine practice in social services departments. This paper argues that there are many opportunities within current organisational practice to develop appropriate methods for examining outcomes. It discusses some of the issues that need to be addressed, at both a conceptual and a practical level and suggests ways of incorporating an outcomes focus within care management as well as in more 'arms-length' approaches which as quality assurance, inspections, contracting and performance review.
Making a doughnut without dough: managing local government reorganisation: experiences from the first Hybrid County
- Authors:
- COZENS Andrew, JOHNSON Jean
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.79-84.
- Publisher:
- Social Services Research Group
Outlines the theoretical approach to, and practical reality behind, the transfer of the social services function from North Yorkshire County Council to City of York Council and the impact on the continuing County Council.
Effective consumers and active citizens: strategies for users' influence on service and beyond
- Authors:
- BARNES Marian, SHARDLOW Polly
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.33-38.
- Publisher:
- Social Services Research Group
Draws on research undertaken as part of the ESRC Local Governance Programme investigating the objectives and strategies of mental health service users' and disabled people's groups. It distinguishes between strategies based on 'consumerism' and those based on 'citizenship' and provides examples of practical achievements by, as well as barriers to the influence of, service user activists.
Talking about collaboration
- Author:
- TREVILLION Steve
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.96-101.
- Publisher:
- Social Services Research Group
The identification of a dominant narrative associated with collaborating in community care is followed by an analysis of this as a 'language game'. This kind of 'talk' is then contrasted with that associated with an alternative language game focused on interactional and experiential issues. A research project using this approach is described and certain characteristics features of the new style of working emerging in at least some community care teams are revealed. Attention is drawn to the dissonance that is being generated between collaborative rhetoric and teams practices.
Customer expectations of service quality at community team offices
- Author:
- WILLIS Martin
- Journal article citation:
- Social Services Research, 4, 1996, pp.57-67.
- Publisher:
- Social Services Research Group
Looks at a project to prepare, pilot and finalise a questionnaire for Wolverhampton Social Services Department which aimed to analyse customer views on the service they received in social services community team offices.
User's views of a community mental health social work service in Belfast
- Author:
- CAMPBELL Jim
- Journal article citation:
- Social Services Research, 1, 1996, pp.1-14.
- Publisher:
- Social Services Research Group
This study surveyed the views of a sample of service users about a community mental health social work service administered by South and East Belfast Community Health and Social Services Trust. A key focus of the survey was the extent to which social work services met the minimum standards specified in the document 'A Charter for Patients and Clients (DHSS (NI), 1992)'. Reports on the research findings and highlights ways in which services can be improved.
A voice for the child in care (VCC) - our involvement in Children Act Complaint Procedures
- Author:
- TEMPLETON Judy
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.102-104.
- Publisher:
- Social Services Research Group
This article examines the role of complaints in providing a service user input within local authorities. The potential contribution provided by the Children Act Complaints procedures is argued and some of the reasons why complaints are not used to inform and practice are examined.
Money and mental health: the North Birmingham Mental Health Money Management Project
- Authors:
- DAVIS Alex, DAVIS Ann
- Journal article citation:
- Social Services Research, 3, 1996, pp.24-40.
- Publisher:
- Social Services Research Group
Looks at a project in Birmingham which explored the impact of poverty on the lives and wellbeing of service users.
Community-led research
- Author:
- RITCHIE Charles
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.48-52.
- Publisher:
- Social Services Research Group
Argues the need for participatory research which includes local community groups in key stages of the research process. It examines the benefits that community-led research can bring and considers how some of the possible problems - such as agency resistance - can be overcome.