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Performance measurement in personal social services
- Editors:
- BARNES Marian, MILLER Nick
- Publisher:
- Social Services Research Group
- Publication year:
- 1988
- Pagination:
- 47p., tables, diags., bibliog.
- Place of publication:
- Bradford
A general model of the elements required for comprehensive performance measurement is set out and worked out for services for elderly people and people with mental handicaps.
Performance measurement in personal social services
- Authors:
- BARNES Marian, MILLER Nick
- Journal article citation:
- Research Policy and Planning, 6(2), 1988, pp.1-47 (whole issue).
- Publisher:
- Social Services Research Group
Developed from SSRG workshops, offers a working definition of performance measurement, performance measurement within SSDs and external initiatives to strengthen performance measurement, and the role of the Wagner Report and the Griffiths Report. Key characteristics of performance measurement in the personal social services are developed, and a model outlined. Two case studies, relating to services for older people and services to people with a mental handicap, are used to demonstrate performance measurement strategies, with detailed tabulations of measures.
Informal care: dilemmas for research, policy and planning and the local level
- Author:
- MILLER Nick
- Journal article citation:
- Research Policy and Planning, 3(1), 1985, pp.25-30.
- Publisher:
- Social Services Research Group
The importance of informal care as a key component of community care is increasingly being appreciated in the fields of research, policy making and planning in the social services. This article reviews some of the characteristics of informal care, with particular reference to recent research on informal care and the elderly. The author draws on his experience of a service review of care for elderly people in a large Shire County to identify some of the issues which confront local authorities in trying to integrate their services with informal networks.
Whose need is it anyway: a critical review of the definition and measurement of need
- Authors:
- MILLER Nick, MUNN-GIDDINGS Carol
- Publisher:
- Eastern Social Services Research Group
- Publication year:
- 1993
- Pagination:
- 100p.
- Place of publication:
- Norwich
A working paper which offers a critique of the key concepts involved in needs assessment, as well as offering some guidance on how to/how not to assess needs.