Search results for ‘Publisher:"social services research group"’ Sort:
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Social services complaints procedures: the perspectives of users and staff
- Authors:
- LAWSON Alan, COFFIN Nicola
- Journal article citation:
- Social Services Research, 4, 1995, pp.1-16.
- Publisher:
- Social Services Research Group
Outlines a research project to review the complaints procedures in social services departments. Looks at complainants' experiences of using the complaints procedures through questionnaires.
A study of mental health and other referrals with mental health components
- Author:
- LAWSON Alan
- Journal article citation:
- Social Services Research, 4, 1992, pp.8-24.
- Publisher:
- Social Services Research Group
Reports on research carried out in Hounslow SSD into referrals not classified as mental health referrals but containing a mental health element, which confirmed previous research findings that the level of mental health work being carried out is far greater than referral statistics will show, and is consequently under-resourced. A management information system that allows only a single category for referral, and a lack of guidelines on referral categorisation are highlighted as major problems in obtaining satisfactory information from such systems.