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Care coordination for older people in England: Does context shape approach?
- Authors:
- ABENDSTERN Michele, et al
- Journal article citation:
- Journal of Social Work, 19(4), 2019, pp.427-449.
- Publisher:
- Sage
Summary: Policy and practice developments in adult social care in England and elsewhere recognise the increasing role of the non-statutory sector. Care coordination services are central to the delivery of tailored support. This qualitative study focuses on support for older people and reports an analysis of 13 non-statutory sector services providing care coordination, grouped into four service types. Semi-structured interviews explored the influence of service context on the nature of practice. Findings: Particular elements of care coordination (e.g. assessment) were found to be shaped by the specific aims and purpose of each service type, such as extent to which they had a commissioning or provider role and the nature of their target group. Aspects of a range of case and care management approaches were in use throughout the sample, varying in relation to the distinct features of the service type. A set of overarching standards was found to be relevant to all services considered. Non-statutory sector services were found to provide innovative support which both complemented and sometimes substituted for the statutory sector. Applications: Findings point to the continued importance of social work values and methods to the work of non-statutory sector services providing care coordination and to current limitations in relation to what the sector can provide. These are issues which employers and service commissioners need to address to ensure that non-statutory sector services have the capacity and standards of practice to meet the demands made of them. Further areas of research are identified. (Edited publisher abstract)
Filling the gaps: unpaid (and precarious) work in the nonprofit social services
- Authors:
- BAINES Donna, CUNNINGHAM Ian, SHIELDS John
- Journal article citation:
- Critical Social Policy, 37(4), 2017, pp.625-645.
- Publisher:
- Sage
Unpaid work has long been used in nonprofit/voluntary social services to extend paid work. Drawing on three case studies of nonprofit social services in Canada, this article argues that due to austerity policies, the conditions for ‘pure’ gift relationships in unpaid social service work are increasingly rare. Instead, employers have found various ways to ‘fill the gaps’ in funding through the extraction of unpaid work in various forms. Precarious workers are highly vulnerable to expectations that they will ‘volunteer’ at their places of employment, while expectations that students will undertake unpaid internships is increasing the norm for degree completion and procurement of employment, and full-time workers often use unpaid work as a form of resistance. This article contributes to theory by advancing a spectrum of unpaid nonprofit social service work as compelled and coerced to varying degrees in the context of austerity policies and funding cutbacks. (Publisher abstract)
Validating a measure of organizational cultural competence in voluntary child welfare
- Author:
- SCHUDRICH Wendy Zeitlin
- Journal article citation:
- Research on Social Work Practice, 24(6), 2014, pp.685-694.
- Publisher:
- Sage
This research examines the psychometric properties of two subscales of the Association of University Centers on Disabilities (AUCD) Multicultural Council’s Organizational Cultural Competence Assessment, which together have been used to assess organisational cultural competence in child welfare agencies in the United States. Confirmatory factor analysis was utilized to analyse data on 478 child welfare workers. Six models were generated based upon the theoretical literature. The best-fitting model was unidimensional. Factors that are more proximal to client interaction were stronger indicators of organizational cultural competence than those that were more distal. Those wishing to examine organizational cultural competence in voluntary child welfare settings should consider using the validated form of the AUCD instrument. (Edited publisher abstract)
Independent children’s social work practice pilots evaluating practitioners’ job control and burnout
- Authors:
- HUSSEIN Shereen, et al
- Journal article citation:
- Research on Social Work Practice, 24(2), 2014, pp.224-234.
- Publisher:
- Sage
Objectives: To investigate whether a new model that delegates some out-of-home care services from the public to the private and not-for-profit sectors in England enhances practitioners’ job control and stress levels. Methods: A 3-year longitudinal matched-control evaluation examined changes in Karasek demand-control model and Maslach burnout levels of 2,050 staff working in five social work practice (SWP) pilots, their host local authorities and comparable sites. Results: Mixed-effect models indicated no significant difference in main outcomes among SWP staff when compared to staff in host and comparison local authorities. There were notable differences in relation to job insecurity and social support. Conclusion: The minimal effects observed may relate to the diverse nature of SWPs with no specific work model predominating. (Publisher abstract)
Acts of translation: UK advice agencies and the creation of matters-of-public-concern
- Author:
- McDERMONT Morag
- Journal article citation:
- Critical Social Policy, 33(2), 2013, pp.218-242.
- Publisher:
- Sage
Voluntary sector advice agencies have performed an important function in providing free, accessible advice in the UK for many decades. As legal aid is slashed, and ‘austerity’ leaves everyday life for many ever more precarious, their role has never been more essential. Advice agencies provide a dynamic and increasingly significant transition point where the rights, responsibilities and grievances of the individual are brought into dialogue with formal legal structures. Drawing on ideas from the ‘sociology of translation’, this paper sets out to consider the multiple, complex roles these organizations play. They are involved not simply in the delivery of advice to individuals, but in a collective concern that translates personal grievances into matters-of-public-concern. The paper concludes by considering the implications for an emerging research agenda that considers advice organizations as legal actors in a fragmenting world. (Publisher abstract)
Replication studies in nonprofit research: a generalization and extension of findings regarding the media publicity of nonprofit organizations
- Authors:
- HELMIG Bernd, SPRAUL Katharina, TREMP Karin
- Journal article citation:
- Nonprofit and Voluntary Sector Quarterly, 41(3), June 2012, pp.360-385.
- Publisher:
- Sage
This article examined the need for replication studies in non-profit research. The authors conducted a replication study on a specific topic relevant for non-profit organisations in a globalised world, namely, media publicity for non-profit organisations. The replication study was completed over a 10-year period in Zurich, Switzerland from 1997-2007, and was compared to an original study from 1990-1998 in New York, United States. The article noted that the newsworthiness of non-profit organisations is based on a number of factors previously determined by the original: annual income; organisation age; number of members; number of paid staff; and number of yearly meetings. The authors found that 20% of the non-profits in the study did not have any sort of publicity in the newspapers they counted; however the replication study shows that media publicity for non-profits was much higher in Zurich’s newspapers than New York’s.
Urbanization, community size, and population density: is there a rural-urban divide in participation in voluntary organizations or social network formation?
- Authors:
- HOOGHE Marc, BOTTERMAN Sarah
- Journal article citation:
- Nonprofit and Voluntary Sector Quarterly, 41(1), February 2012, pp.120-144.
- Publisher:
- Sage
Traditionally, it was assumed that urbanisation would have a negative impact on most forms of social participation. The aim of this article is to assess the impact of community-level characteristics on participation in voluntary associations. The analysis is based on the results of the ‘Social Cohesion Indicators in Flanders’ survey. This survey was designed specifically to analyse the impact of community-level characteristics on individual social capital outcomes. A total of 2,080 respondents from 40 communities were interviewed in 2009. The respondents were presented with a list of 18 different associations and asked to indicate if they were a member, and, if so, whether they were active or passive. Analysis of the dataset shows that neither population density nor community size has an effect on scope or intensity of participation in voluntary associations. Only 2 forms of associations are negatively related to population density. The results therefore do not support the hypothesis of a rural-urban divide in participation in voluntary associations. The article concludes by discussing how future research could take into account different sorts of voluntary associations when investigating the rural-urban divide.
Understanding constraints on nonprofit leadership tactics in times of recession
- Author:
- NEVER Brent
- Journal article citation:
- Nonprofit and Voluntary Sector Quarterly, 40(6), December 2011, pp.990-1004.
- Publisher:
- Sage
The current global recession has increased resource pressures on voluntary organisations in many social service sectors, reducing the choices that organisational leaders can make in the face of changing resources. Not all organisational leaders face the same set of viable choices in the face of both changing demands from funding bodies and highly dynamic resource niches. Drawing on theories of organisational change, it is possible to identify three key factors that will serve to limit the tactics that voluntary organisations can employ: niche-level dynamics, niche density, and the presence of organisational champions. In this article, these three factors are highlighted through an analysis of the effects of the economic recession in Northern Ireland on two subsectors: community development and youth-serving organisations. The author concludes with a call for greater theoretical development of the resource niche as an appropriate unit of analysis in this sector.
Salaries of CEOs of international NGOs: ensuring fair compensation while avoiding populist rage
- Author:
- POLLACK Daniel
- Journal article citation:
- International Social Work, 54(4), July 2011, pp.599-604.
- Publisher:
- Sage
Studies have shown that the divergence between executive compensation and that of regular employees has grown dramatically over the past few decades. This article considers whether the international social work community needs to confront the issue of excessive executive pay. There is currently a global backlash in public opinion against exorbitant banking salaries. Given the discrepancy between top and bottom salaries in some well-known international charities, this article argues that a similar situation could occur in the NGO world. NGOs need to anticipate these public concerns and respond before a crisis occurs. Regarding executive compensation, the board of directors should be fully prepared to justify to the public the duties and responsibilities assigned and exercised by the executive. Some suggestions are made as to how to do this. In addition, a number of questions are posed regarding executive compensation that need to be considered by the international social work community. The article concludes that, building on longstanding efforts to uphold high professional standards, the international social work community may want to formally discuss how to promote improved transparency regarding executive compensation so the public receives clear and consistent information.
Dynamics between nonprofit and for-profit providers operating under the long-term care insurance system in Japan
- Authors:
- SUDA Yuko, GUO Baorong
- Journal article citation:
- Nonprofit and Voluntary Sector Quarterly, 40(1), February 2011, pp.79-106.
- Publisher:
- Sage
This article investigates the degree to which non-profit and for-profit providers come to resemble each other or to maintain their distinct characteristics in response to government policies to privatise human services. The study focuses on whether the relationship between for-profit and nonprofit organisations providing long-term care has changed since the introduction of the Long-Term Care Insurance (LTCI) system in Japan. Data was gathered at 2 municipalities in Tokyo which have different environmental conditions in terms of resource allocations. LTCI allocates most resources based on process control, and thus access to resources is easier by conforming to regulations and standards. The findings in the municipality that primarily provides core LTCI services indicate that for-profit providers behave like nonprofit providers in such an environment. However, when commercialised services are provided besides legally defined LTCI services, outcome control comes into effect in addition to process control. This findings in the municipality with a more developed market for additional services found that the differences between for-profit and nonprofit providers are maintained in this type of environment. Theoretical as well as policy and management implications are discussed.