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Institutionalised strategies in face-to-face encounters: focus on immigrant clients
- Author:
- JONSSON T.B.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 7(1), January 1998, pp.27-33.
- Publisher:
- Munksgaard/ Blackwell
This article aims to explore how officials' institutionalised patterns of acting can be useful for understanding encounters between immigrant clients and representatives of a welfare organisation in Sweden.
Dilemmas in the daily work of social insurance officers
- Authors:
- HENSING G., TIMPKA T., ALEXANDERSON K.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 6(4), October 1997, pp.301-309.
- Publisher:
- Munksgaard/ Blackwell
Looks at how social insurance officers have become an important part of the welfare state in Sweden. This article explore the nature of the dilemmas they experience in their daily work using the critical incident technique. Findings showed the division of medical investigation and benefit decision in two authorities, the lack of education in behavioural sciences among the officers and different goals in different authorities. Concludes that further studies are need on the rehabilitation process as well as the daily practice of social insurance officers.
Institutionalized strategies in face-to-face encounters - rehabilitation workers and clients in a social insurance office
- Author:
- JONSSON T.B.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 6(1), January 1997, pp.24-33.
- Publisher:
- Munksgaard/ Blackwell
Presents a decision-making model that gives a structure to institutionalised strategies used by rehabilitation workers in the face-to-face encounter with clients at a social insurance office. The model is developed from observation of encounters between rehabilitation workers and long-term sick people, and conservations with the rehabilitation workers about these encounters. Four different ideal-typical strategies have been identified: the caring profession strategy, the caring amateur strategy, the bureaucratic administrator strategy and the coordinator strategy. All of these acting strategies are represented in the observed encounters. Argues that further studies are needed in order to make statements on the representativeness of each strategy.
Accumulated knowledge and experience in the treatment of substance abuse
- Author:
- SEGRAEUS V.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 5(4), October 1996, pp.268-277.
- Publisher:
- Munksgaard/ Blackwell
Summarises the accumulated knowledge and experience of people engaged in the institutional treatment of substance abusers in Sweden. The views of respondents were obtained by means of the Delphi method, which entails compiling several rounds of written dialogue between researcher and respondents. The study had three rounds. The arguments of experienced staff concerning the professionalisation of substance abuse treatment are presented, with the main emphasis being on general trends. At the time of the study, the main dividing line, according to respondents, lies between the 12-step programme of Alcoholics Anonymous and psychotherapeutic programmes. The majority of respondents believe that knowledge of psychotherapy provides a better understanding of the treatment process. This finding is particularly evident among the staff of drug treatment institutions, two-thirds of whom are of the opinion that acquiring proficiency in psychotherapy is a way to professionalise treatment. An important aspect of the quality of the relationship between therapist and client. The majority of the respondents believe that it is possible to define the criteria for good treatment.