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Evaluation and public service quality
- Author:
- RIEPER O. MAYNE J.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 7(2), April 1998, pp.118-125.
- Publisher:
- Munksgaard/ Blackwell
Discusses how public service quality is a recent trend in the context of new public management. Public service quality is considered on three levels: the micro level related to the output of the service delivery, the meso level related to the outcome of the service, and the micro level related to public values. Various stakeholders of evaluations of service quality efforts are identified and their expected use of evaluation is discussed. Argues that even if evaluation techniques are necessary tools for improving service quality at the micro level during implementation, it is even more important to evaluate these initiatives against higher level policy goals and social values.
Ethics in program evaluation
- Authors:
- STAKE R., MABRY L.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 7(2), April 1998, pp.99-109.
- Publisher:
- Munksgaard/ Blackwell
As is the general practice, the evaluation of social work is fitted with ethical structures, some of them encoded, most of them implicit in the activities, rationales, and compassions of the profession. It is useful to have multiple codes, expressing ethical concern from different perspectives, for each reaches into different shadows. Ethical behaviour is not so much a matter of following principles as of balancing competing principles. Realisation of resolution of ethical conflict come largely from within the individual social worker and evaluator. Describes three programme evaluation situations to illustrate these points.
Ethics of care and social policy
- Authors:
- LAPPALAINEN R. Eliasson, MOTEVASEL I.Nilsson
- Journal article citation:
- Scandinavian Journal of Social Welfare, 6(3), July 1997, pp.189-196.
- Publisher:
- Munksgaard/ Blackwell
Looks at how care work is equated with female work, and has not been of interest to the social sciences and how Women's Studies have changed this. European social policy trends and the consequences of new systems of paying for care are discussed from a gender perspective. Warns against a context-free coupling between women and an ethic of care, and show how neoliberal politics can use feminist "struggle concepts" to put women "back in their place".
Unemployment, shame and ill health - an exploratory study
- Authors:
- RANTAKEISU U., STARRIN B., HAGQUIST C.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 6(1), January 1997, pp.13-23.
- Publisher:
- Munksgaard/ Blackwell
Unemployed young people in six Swedish municipalities were studied in respect of the degree of shaming elements experienced by them in their social environment in respect of mental ill health. The nature of the investigation was exploratory. The study shows that experience of shaming elements in the environment owing to unemployment is relatively frequent. A larger proportion of the long-term unemployed and men account for more shaming elements that do the short-term unemployed and women. It seems as if the factor of shaming elements in the environment is important in order to understand the adverse health-related consequences of unemployment. A greater proportion of those who live in a more shaming environment show mental disorders, deteriorated health, changes in living habits, activities and social relations, than do those living in a less shaming environment. This report discusses possible explanations of the results in the light of existing moral concepts of work and unemployment, as well as of shaming attitudes towards the unemployed.
Are Scandinavians lazy or hard-working?
- Author:
- SIPILA J.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 5(3), July 1996, pp.143-147.
- Publisher:
- Munksgaard/ Blackwell
The popular image of work and working in Scandinavia is highly contradictory. One discourse stresses the strict work ethic of Scandinavian people and the participation of the whole population in wage labour. Another discourse says that welfare states have undermined the motivation of people in Scandinavia to work. This article explores the argumentation of both discourses and compare the industry of people in Finland, Norway and Sweden with the situation in other OECD countries. The picture that unfolds is contradictory: Scandinavia has a high labour market participation rate, but Norwegian people nonetheless work only comparatively few hours. Finnish people work long hours, while Swedish people fall somewhere in-between. Overall, the people of Scandinavia are certainly not the most hard-working in the world, but the amount of work does not seem to correlate directly with the national standard of living.
Actors, legitimation and cultures of social work
- Author:
- WALLS G.
- Journal article citation:
- Scandinavian Journal of Social Welfare, 3(4), October 1994, pp.218-225.
- Publisher:
- Munksgaard/ Blackwell
This article is based on a study of rationality and language games in social work, focussing on the actors of social welfare and health care. Included are the heads and social workers of public welfare and health care agencies and institutions, officials of voluntary organisations, and activists in social change-oriented action groups in Finland.
Computerization of social services: a critical appraisal
- Authors:
- PARDECK J.T., et al
- Journal article citation:
- Scandinavian Journal of Social Welfare, 3(1), January 1994, pp.2-6.
- Publisher:
- Munksgaard/ Blackwell
Presents an analysis of ethics and computerisation of social services. Drawing from the work of Baudrillard, the article suggests that social existence is redefined by the world view that accompanies computerization. Concludes that practitioners have an ethical obligation to protect the human element when social services are computerized. Suggestions are offered for accomplishing this important goal.