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Evaluating service quality
- Authors:
- EVANS Gerry, FELCE David, HOBBS Steve
- Publisher:
- Standing Conference of Voluntary Organisations for People with a Mental Handicap
- Publication year:
- 1991
- Pagination:
- 79p.,list of orgs.,bibliog.
- Place of publication:
- Cardiff
Introduces the concept of evaluation, looks at types and methods of evaluation. Part 2 offers practical guidance on how to carry out an evaluation.