...to enhance people’s health and wellbeing in the community. The HealthcareCommission notes that the NHS has dramatically improved access to services by driving down waiting times. Now it must focus on enhancing the quality of care by doing more to measure outcomes for patients, the experience of patients and the journey people make through the system of care. The report emphasises that: the NHS has
The report examines the progress made in healthcare since 2004 and considers the challenges ahead. It explores how six key areas of care were provided to and experienced by patients in 2008, specifically care: for mothers; for children and young people; for people with mental health needs; for people with a learning disability; for people needing urgent and hospital care; and support offered to enhance people’s health and wellbeing in the community. The HealthcareCommission notes that the NHS has dramatically improved access to services by driving down waiting times. Now it must focus on enhancing the quality of care by doing more to measure outcomes for patients, the experience of patients and the journey people make through the system of care. The report emphasises that: the NHS has benefited from major increases in funding and now has more resources than at any time in its history; demand for care has also risen dramatically; the health of the nation is improving; and there have been sustained improvements in meeting the government's standards and targets, with dramatic improvements in waiting times.
Part of the material produced by the HealthcareCommission to support the findings from the national audit of specialist inpatient healthcare services for people with learning difficulties in England, this report provides details on the findings relating specifically to services for young people and adolescents. It is intended to be read alongside the full report of the audit, 'A Life Like
Part of the material produced by the HealthcareCommission to support the findings from the national audit of specialist inpatient healthcare services for people with learning difficulties in England, this report provides details on the findings relating specifically to services for young people and adolescents. It is intended to be read alongside the full report of the audit, 'A Life Like No Other'. The exercise identified eight specialist inpatient healthcare services for adolescents across England, and as part of the audit six of these were visited. This report sets out the findings in the following areas: number and type of services; peer review visits; my needs; my choices; my day; my rights; me, and others; my wellbeing; staff; monitoring services; commissioning issues. Conclusions and recommendations are then summarised. It concludes that, from the evidence in the audit, young people in specialist services for adolescents are generally safe and protected from abuse, have their health needs met overall, and are well supported by staff, who receive the mandatory training they need to help young people. It discusses the findings and issues raised, and describes proposed next steps.
Subject terms:
learning disabilities, learning disability nursing, patients, young adults, young people, health care;
Sets out the results of a follow-up review of the 2005/06 national review of NHS adult community mental health services. Fifteen indicators were selected in the follow up review. National findings are presented showing the changes in trusts performance - improvement or deterioration - against each of the 15 indicators. The results are then discussed under three themes: access to appropriate care and treatment; involving people who use services; and recovery and social inclusion.
Sets out the results of a follow-up review of the 2005/06 national review of NHS adult community mental health services. Fifteen indicators were selected in the follow up review. National findings are presented showing the changes in trusts performance - improvement or deterioration - against each of the 15 indicators. The results are then discussed under three themes: access to appropriate care and treatment; involving people who use services; and recovery and social inclusion.
Subject terms:
inspection, mental health services, performance indicators, rehabilitation, social inclusion, user participation, access to services, commissioning, employment;
This study of older people's mental health services assessed available national data and visited specialist mental health trusts. The interview tool covered questions relation to several of the core standards used by the HealthcareCommission to assess trusts' performance. The key findings are reported in four main themes: age discrimination, the quality of inpatient care, the comprehensiveness
This study of older people's mental health services assessed available national data and visited specialist mental health trusts. The interview tool covered questions relation to several of the core standards used by the HealthcareCommission to assess trusts' performance. The key findings are reported in four main themes: age discrimination, the quality of inpatient care, the comprehensiveness of services; and working with other organisations (how specialist services worked with primary care, adult social services and acute hospitals). The findings highlight strengths and weakness of services, and key priorities for improvement are included.
Subject terms:
integrated services, joint working, mental health care, mental health services, NHS trusts, older people, quality assurance, age discrimination, community mental health services, commissioning;
An initial review of services for children in hospitals case carried out in 2005/06, and the national report was published in February 2007. This report sets out the results of a follow-up review to explore to what extent services has improved. The follow up review focused on four key issues: child protection training for health care staff; managing pain by nurses in emergency care and day case care; training in life support; and maintaining the skills of appropriately experienced staff in outpatients and surgical settings.
An initial review of services for children in hospitals case carried out in 2005/06, and the national report was published in February 2007. This report sets out the results of a follow-up review to explore to what extent services has improved. The follow up review focused on four key issues: child protection training for health care staff; managing pain by nurses in emergency care and day case care; training in life support; and maintaining the skills of appropriately experienced staff in outpatients and surgical settings.
Subject terms:
hospitals, pain, training, child protection, children, health care, health professionals;
The results from the survey should be used by trusts to improve the services that they provide to their service users. The HealthcareCommission uses the results in its assessment of NHS performance, the annual health check; results are also used to assess performance against the Department of Health’s targets for service user experience. Measuring and reporting experiences in a structured way helps ensure...
Understanding what service users think about their care and treatment is an important part of the Healthcare Commission’s duty to assess and report on the quality and safety of services provided by the NHS. This is the fifth national survey of community mental health service users carried out since 2004, and was conducted in early 2008 by 68 trusts (including combined mental health and social care trusts and those foundation trusts and primary care trusts that provide mental health services) across England. This survey aimed to find out about the experiences of people using mental health services in the community. These services provide care to people who have been referred to a psychiatric outpatient clinic, local community mental health team, or other community mental health services. The results from the survey should be used by trusts to improve the services that they provide to their service users. The HealthcareCommission uses the results in its assessment of NHS performance, the annual health check; results are also used to assess performance against the Department of Health’s targets for service user experience. Measuring and reporting experiences in a structured way helps ensure that improving experiences remains a priority for NHS trusts.
Subject terms:
service users, survey design, standards, community mental health services;
To improve the quality of services that the NHS delivers, it is important to understand what patients think about their care and treatment. This survey aimed to find out about the experiences of people using mental health services in the community. These services provide care to people who have been referred to a psychiatric outpatient clinic or a local community mental health team The survey of community mental health service users started in 2004 and has run for five consecutive years, as part of the national NHS patient experience survey programme. This is the largest survey of its kind and detailed findings from it are fed back to trusts to help them to make improvements. This document provides tables showing the national results for the inpatient survey for the years 2004, 2007 and 2008 for comparable questions. Although service users aged 16 years and above were included in the survey, only those aged 16 to 65 years are included in this report, so that the results from this survey can be compared with those from previous surveys.
To improve the quality of services that the NHS delivers, it is important to understand what patients think about their care and treatment. This survey aimed to find out about the experiences of people using mental health services in the community. These services provide care to people who have been referred to a psychiatric outpatient clinic or a local community mental health team The survey of community mental health service users started in 2004 and has run for five consecutive years, as part of the national NHS patient experience survey programme. This is the largest survey of its kind and detailed findings from it are fed back to trusts to help them to make improvements. This document provides tables showing the national results for the inpatient survey for the years 2004, 2007 and 2008 for comparable questions. Although service users aged 16 years and above were included in the survey, only those aged 16 to 65 years are included in this report, so that the results from this survey can be compared with those from previous surveys.
Subject terms:
service users, survey design, standards, community mental health services;
The HealthcareCommission is urging NHS trusts to learn from patients’ complaints and improve complaints handling, with key proposals including apologising more often when they do make mistakes. The report, published April 2008, shows that complaints about a lack of basic nursing care, poor communications, overly brisk GP consultations and a lack of help for mental health service users are among
The HealthcareCommission is urging NHS trusts to learn from patients’ complaints and improve complaints handling, with key proposals including apologising more often when they do make mistakes. The report, published April 2008, shows that complaints about a lack of basic nursing care, poor communications, overly brisk GP consultations and a lack of help for mental health service users are among the key issues patients raise. The Spotlight on Complaints report covers more than 10,000 complaints that were independently reviewed by the Commission between August 2006 and July 2007. Each year the NHS delivers 380 million treatments and receives around 140,000 complaints. The Commission reviews cases where the patient is unhappy with the response.
Publishing a national report on dignity in care, the independent watchdog is warning NHS trusts of further checks, including unannounced visits, where there are clusters of evidence suggesting a problem at a hospital or on a ward. The Commission says that overall it was encouraged by signs that the trusts were generally getting the right systems in place. But there was work to do to offer dignity in care to all of the people all of the time and evidence showed this was not always the case. The national report draws on assessments at 23 NHS hospitals, Commission surveys of 80,000 NHS inpatients and nearly 130,000 NHS staff, the Commission's analysis of 10,000 complaints and National Patient Safety Agency information on safety incidents. The report also highlights eight other trusts identified as providing dignity in care in line with best practice.
Publishing a national report on dignity in care, the independent watchdog is warning NHS trusts of further checks, including unannounced visits, where there are clusters of evidence suggesting a problem at a hospital or on a ward. The Commission says that overall it was encouraged by signs that the trusts were generally getting the right systems in place. But there was work to do to offer dignity in care to all of the people all of the time and evidence showed this was not always the case. The national report draws on assessments at 23 NHS hospitals, Commission surveys of 80,000 NHS inpatients and nearly 130,000 NHS staff, the Commission's analysis of 10,000 complaints and National Patient Safety Agency information on safety incidents. The report also highlights eight other trusts identified as providing dignity in care in line with best practice.
Subject terms:
hospitals, NHS, older people, patients, health care, good practice;
This report on safeguarding children and young people summarises the Commission's responsibilities for protecting children and young people and promoting their welfare. It looks at the role of key organisations, safeguarding work we have done in the last three years and what we have learnt from this work. It also places children’s safety in the perspective of significant changes that are now occurring across government agencies and inspectorates.
This report on safeguarding children and young people summarises the Commission's responsibilities for protecting children and young people and promoting their welfare. It looks at the role of key organisations, safeguarding work we have done in the last three years and what we have learnt from this work. It also places children’s safety in the perspective of significant changes that are now occurring across government agencies and inspectorates.
Subject terms:
inspection, police, social services, vulnerable children, young people, child abuse, child protection;