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Personalisation: a shared understanding, commissioning for personalisation, a personalised commissioning approach to support and care services
- Author:
- CHANGING LIVES SERVICE DEVELOPMENT GROUP
- Publisher:
- Scotland. Scottish Government
- Publication year:
- 2009
- Pagination:
- 46p.
- Place of publication:
- Edinburgh
This publication brings together three particular products. The first paper is on what personalisation is and what are the areas that need to be aligned if there is to be real user engagement, flexibility and improved outcomes for people. The second paper explores the role of commissioning in transforming services to meet future needs, the opportunities and constraints in delivering personalised services. The third paper is a more detailed look at commissioning and the various issue which arise at an operational level and what might need to be addressed.