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Practical approaches to improving productivity through personalisation in adult social care
- Authors:
- AYLING Ruth, CATTERMOLE Martin
- Publisher:
- Association of Directors of Adult Social Services
- Publication year:
- 2010
- Pagination:
- 29p.
- Place of publication:
- London
In the context of the recent government spending review settlement and developments in social care policy, this paper explores how the adult social care sector in England can sustain momentum in delivering personalised services, particularly through the extension of self-directed support. It discusses the Coalition Government's vision for adult social care, the evidence on whether personal budgets have so far proved to be a cost-effective way of delivering care and support, and current initiatives to reduce costs while achieving more personalised outcomes. It suggests that self-directed support should be seen as a core part of a wider transformation process that aims to promote independence, extend choice, and offer cost-effective solutions for people needing ongoing support. It also emphasises the importance of developing efficient operating systems and of streamlining the business processes associated with self-directed support. It looks at understanding costs at individual and strategic level, simplifying business processes, building community capacity, achieving better value for money for people who require ongoing support, shaping markets to offer personalised services at a fair price, and personalisation as a driver of strategic change. The paper includes brief case studies and details of sources of further information.
Personal budgets: checking the results
- Authors:
- STOCKTON Simon, CATTERMOLE Martin
- Publisher:
- Local Government Improvement and Development
- Publication year:
- 2010
- Pagination:
- 7p.
- Place of publication:
- London
This paper considers emerging approaches to developing outcome-based performance measures within social care. It highlights and promotes sector-led developments in building an evidence base for the effectiveness of personal budgets that can be used to drive the future direction of local social care systems. The paper discusses the importance of measuring outcomes; common approaches currently in use, including Working Together for change which aims to involve people using services and carers to develop and commission services; best practice in checking results; and the development of a personalisation outcome evaluation tool.
My life: a person-centred approach to checking outcomes for people with learning difficulties
- Authors:
- CATTERMOLE Martin, BLUNDEN Roger
- Publisher:
- British Institute of Learning Disabilities
- Publication year:
- 2002
- Pagination:
- 79p.
- Place of publication:
- Plymouth
Enables the user and carer to: find out about the quality of a person's life; assess and improve the quality of services run by a single organisation; take an overview of what life is really like for people with learning disabilities who use services; and to inform individual planning.
Using my life: a guide to conducting a Quality Network review
- Authors:
- CATTERMOLE Martin, et al
- Publisher:
- British Institute of Learning Disabilities
- Publication year:
- 2002
- Pagination:
- 101p.
- Place of publication:
- Plymouth
This guide has been written to help people undertake a Quality Network Review. It is a guide to the resource material in 'My life: a person centred approach to checking outcomes for people with learning disabilities.
Activities of people with moderate to severe learning difficulties: living with purpose or just killing time
- Authors:
- JAHODA Andrew, CATTERMOLE Martin
- Journal article citation:
- Disability and Society, 10(2), June 1995, pp.203-219.
- Publisher:
- Taylor and Francis
Intensive observational methods were used to examine the daily flow of activity of people with moderate to severe learning difficulties living in long-stay hospital, and people living in community based hostels. This covered the participants' full working day and included weekend observations. The qualitative finding demonstrated how the participants played an active part in determining their own lifestyles. A number of more active hospital participants dealt with unstimulating functional regime by attempting to create a social niche for themselves. A number of less active participants coped with the hospital environment by withdrawing into themselves and engaging in stereotypical behaviour to make the passing of time. While the hostels provided a more homely and supportive environment, the participants tended to occupy a peripheral status as the least able people in the hostels and day centres. Consequently, they often had to seek staff support for activity or turned inwards. The quantitative findings followed a similar pattern of results to previous research in this area.
Outcome-focused reviews: a practical guide
- Authors:
- BENNETT Tony, CATTERMOLE Martin, SANDERSON Helen
- Publisher:
- Great Britain. Department of Health
- Publication year:
- 2009
- Pagination:
- 22p.
- Place of publication:
- London
Outcomes which are linked to policy goals are measured at the level of large groups of people. Examples of policy goals include increasing employment, reducing hospital or residential care, and improving health. However, when looking at success from the point of view of individual people and their families, it is more meaningful to look at personal goals. In 2009, a group of disabled people, family carers and people from eight councils have worked together to develop a new way to carry out reviews. This approach was termed ‘outcome-focused reviews’. The starting point was that reviews should focus on the results, or outcomes, experienced by disabled people, older people and their families. This guide explains what is meant by an outcome-focused review process, and how the tools were developed. It presents a template for an outcome-focused review form which councils can use or adapt to suit local needs, and includes guidance notes for people using the review form. It includes personal stories showing how councils taking part have used the outcome-focused review process in practice.