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Making the difference together: guidance on gathering and using feedback about the experience of social work from people who use services and their carers
- Authors:
- ALLEN Ruth, et al
- Publisher:
- Great Britain. Department of Health
- Publication year:
- 2016
- Pagination:
- 48
- Place of publication:
- London
One of a suite of three resources published as part of the ‘Social Work for Better Mental Health’ initiative, this document provides guidance on practical ways to gather service user and carer feedback about their experiences of social work practice within mental health services. The guidance is based on research into what service users and carers value and find effective in social work practice; research literature on service user quality of life indicators and recovery measures; practice feedback tools from social work education and patient satisfaction surveys from general and mental health. It proposes two specific approaches to gathering feedback: implementing a tailored ‘experience of social work’ feedback questionnaire; and gathering feedback through collaborative conversations about practice between social workers and people using services or carers. The collaborative conversations approach includes good practice in using co-production as a framework, recording conversations and using observer, the role of peer support. The reasons for choosing these approaches and how they fit into existing regulatory requirements and good practice are discussed. Example questionnaires are included in the appendices.. (Edited publisher abstract)