Review of CQC's impact on quality and improvement in health and social care

Care Quality Commission
Publication year:
Place of publication:
Newcastle upon Tyne

This report looks at the impact of the Care Quality Commission (CQC) in relation to the quality of health and social care services and in encouraging improvement, focusing on their main activities of registering, monitoring, inspecting and rating care services. It draws on an analysis of ratings given to providers and locations as at 31 December 2016; self-completion surveys of providers, people who use services and the general public; CQC’s internal management information; and case studies of providers’ experience of being regulated by CQC. In addition to overall findings across all health and social care, the report covers sector-specific findings for: adult social care – covering residential and community services including care homes, nursing homes, home care services and hospices; hospitals; and GP practices. In relation adult social care, the report finds that 79 per cent (492 out of 622) locations originally rated inadequate improved their overall rating on re-inspection. Of those adult social care providers that responded to a post-inspection survey, 82 per cent (1,664 out of 2,028) said the inspection report helped them take action to improve their service. (Edited publisher abstract)

Subject terms:
inspection, quality improvement, adult social care, hospitals, general practitioners, performance evaluation, quality assurance, health care;
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