Public satisfaction with the NHS and social care in 2017: results and trends from the British Social Attitudes survey

Authors:
ROBERTSON Ruth, APPLEBY John, EVANS Harry
Publisher:
Nuffield Trust
Publication year:
2018
Pagination:
23
Place of publication:
London

Summarises the headline results of the NatCen Social Research’s British Social Attitudes (BSA) survey. The survey was carried out between July and October 2017 and asked a nationally representative sample of 3,004 adults in England, Scotland and Wales about their satisfaction with the NHS overall, and 1,002 people about their satisfaction with individual NHS and social care services. It provides information on satisfaction levels by population group; individual services including A&E, GPS, dentistry and social care services; and factors contributing to satisfaction and dissatisfaction with services. The survey results found that public satisfaction with the NHS overall was 57 per cent - a 6 percentage point drop from the previous year. Satisfaction with social care services was lower than any of the individual NHS services, at 23 per cent. The main reasons for public satisfaction with the NHS were given as the quality of care, the fact that the NHS is free at the point of use, the attitudes and behaviour of NHS staff, and the range of services and treatments available. Factors contributing to dissatisfaction were given as staff shortages, long waiting times, lack of funding, and government reforms. (Edited publisher abstract)

Subject terms:
health care, NHS, social care, surveys, public opinion, user views;
Content type:
research
Location(s):
United Kingdom
Link:
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ISBN online:
9781910953433

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