Painful journeys: why getting to hospital appointments is a major issue for older people

Age UK
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This report identifies three key problems that older people and their families can experience when trying to get to routine hospital appointments: long and uncomfortable public transport journeys; variable quality of patient transport services; and extra costs to older people and their families. These difficulties can result in extra costs to the NHS due to missed appointments, possible relapses, and treatment at a point of crisis rather than preventative care. The report draws on the results of a survey of 1,342 people aged 65 or over and uses individual case examples to illustrate the problems experienced. The report calls for the government to conduct a review of transport services to ensure every hospital journey for an older person: is comfortable, affordable, minimises stress and anxiety, and gets them to and from hospital in good time, without long waits. (Edited publisher abstract)

Subject terms:
surveys, older people, health needs, transport, hospitals, health care, user views;
Content type:
United Kingdom
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