Outcome-focused reviews: a practical guide

Great Britain. Department of Health
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Outcomes which are linked to policy goals are measured at the level of large groups of people. Examples of policy goals include increasing employment, reducing hospital or residential care, and improving health. However, when looking at success from the point of view of individual people and their families, it is more meaningful to look at personal goals. In 2009, a group of disabled people, family carers and people from eight councils have worked together to develop a new way to carry out reviews. This approach was termed ‘outcome-focused reviews’. The starting point was that reviews should focus on the results, or outcomes, experienced by disabled people, older people and their families. This guide explains what is meant by an outcome-focused review process, and how the tools were developed. It presents a template for an outcome-focused review form which councils can use or adapt to suit local needs, and includes guidance notes for people using the review form. It includes personal stories showing how councils taking part have used the outcome-focused review process in practice.

Subject terms:
outcomes, personalisation, self-directed support, social services, case reviews, disabilities;
Content types:
practice guidance, government publication

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