National summary of the results for the community mental health survey 2012

Care Quality Commission
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This national summary provides key findings from the 2012 survey of people who use community mental health services. It details the key aspects of care and highlights statistically significant differences between 2011 and the 2012 survey results. The 2012 survey involved 61 NHS trusts in England, including combined mental health and social care trusts, Foundation trusts and primary care trusts that provide mental health services. Responses were received from more than 15,000 service users. The majority of service users were very positive about the health or social care worker that they had seen most recently for their mental health condition. Results around medication showed no statistically significant changes from the 2011 survey suggesting that there remains scope for improving information provision around medications. There were improvements in access to out of office hours telephone support compared with the 2011 survey. Also, service providers should take into account the social and physical needs of service users in assessments and care planning.

Subject terms:
mental health professionals, mental health services, NHS, user views, approved mental health professionals, health care, health professionals;
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