Mystery callers
- Author:
- THOMPSON Audrey
- Journal article citation:
- Community Care, 6.7.00, 2000, p.22.
- Publisher:
- Reed Business Information
Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.
- Subject terms:
- monitoring, performance management, physical disabilities, quality assurance, service users, social services, social care provision, staff, standards, user participation, user views;
- Link:
- Journal home page
- ISSN print:
- 0307-5508