Mystery callers

Author:
THOMPSON Audrey
Journal article citation:
Community Care, 6.7.00, 2000, p.22.
Publisher:
Reed Business Information

Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.

Subject terms:
monitoring, performance management, physical disabilities, quality assurance, service users, social services, social care provision, staff, standards, user participation, user views;
Link:
Journal home page
ISSN print:
0307-5508

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