Measuring integrated care – the quest for disentangling a Gordian knot

Authors:
NUNO SOLINIS Roberto, STEIN K. Viktoria
Journal article citation:
International Journal of Integrated Care, 16(3), 2016, Online only
Publisher:
International Foundation for Integrated Care

The discussion on how to measure progress and success of integrated care has only recently started to pick up pace despite our understanding over many years that the lack of evidence on what works and what doesn’t in integrated care is partly due to the poor or non-existent evaluation and measurement of interventions. The paper contends that measuring the impact of integrated care from the perspective of patients and service users (in terms of their care experiences as well as their health outcomes) needs to start on equal terms with measuring impacts from the systems’ or organisational perspectives. The growth in care experience measures, instruments and tools tends to confirm the idea that health systems must ask people directly in order to understand their experiences within a “system of care” if they truly want to deliver people-centred care in a seamless and coordinated way. (Edited publisher abstract)

Subject terms:
integrated care, performance management, evaluation, user views;
Links:
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ISSN online:
1568-4156

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