Improving understanding of service user involvement and identity: a guide for service providers and practitioners organising involvement with Disabled people

Shaping Our Lives
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This brief guide provides essential information for professionals who want to hear the views of Disabled people and use this knowledge to make services efficient and effective for the people who use them. It is based on the findings of research which gathered the experiences of Disabled people who have taken part as service user representatives in the policy, planning and delivery of health, social care and local government services. The guide identifies the essential elements for effective involvement as: equality, mutual respect, ownership, structure, commitment, feedback and development. Sections provide advice on managing relationships and conflict; ensuring the process is inclusive and accessible; and the benefits for service users. It also outlines four essential steps to improving involvement of service user representatives. The advice and tips provided in the guide reflect the principles of the social model of disability. (Edited publisher abstract)

Subject terms:
service users, user participation, good practice, co-production, disabilities, social care provision;
Content type:
practice guidance
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