Honoured guests: welcoming, involving and supporting the families and friends of people who are living in residential care

Care England
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This guide provides advice to help managers and staff working in residential care on how to build better relationships with residents’ friends and family. It has been produced in partnership with John’s Campaign, a national movement that focuses on recognising and actively involving carers. Sections cover welcoming residents’ family and friends to the home. It provides ideas for involving residents’ family and friends in activities when visiting, explaining how they can help the care home to monitoring the quality of care residents receive, act as advocates for their relative and providing a source of socio-emotional care. It also highlights the importance of offering families practical and emotional support if they have experienced a bad visit or when residents approach end of life. Examples of good practice from care homes are included throughout. (Edited publisher abstract)

Subject terms:
care homes, older people, dementia, residents, families, residential care, social networks, user participation, participation, quality of life, friendship;
Content type:
practice guidance
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