Helping people choose adult social care in England: consumer survey findings

Care Quality Commission
Publication year:
Place of publication:
Newcastle upon Tyne

Reports on the results of a survey to explore people’s experiences when choosing a care home for either themselves or for a loved one. The survey sought views from over 1,000 adults who had been responsible for making a decision about a care home in England in the last three years. Survey questions covered how stressful they found the decision, what influenced their decision most, whether they were aware of the care home's Care Quality Commission (CQC) rating, and the most important factor when choosing a care home. Of those surveyed, 70 per cent stated that visiting the care home influenced them most when choosing a home, with 65 per cent having read the CQC report for the care home before making their decision. (Edited publisher abstract)

Subject terms:
care homes, decision making, surveys, choice, adult social care, older people;
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