Driving improvement: case studies from seven mental health trusts

Care Quality Commission
Publication year:
Place of publication:
Newcastle upon Tyne

Explores what it take to raise standards in a mental health trust, drawing on learnings from seven case studies. These are: Oxleas NHS Foundation Trust; Somerset Partnership NHS Foundation Trust; Lincolnshire Partnership NHS Foundation Trust; South West Yorkshire Partnership NHS Foundation Trust; North Staffordshire Combined Healthcare NHS Trust; Calderstones Partnership NHS Foundation Trust; and Sheffield Health and Social Care NHS Foundation Trust. The report identifies the key enablers of change and improvement, which: leadership – broadening the leadership base, investing in leaders, and ability to listen and communicate; good governance – action plans and regular reporting on outcomes; culture – creating the environment in which staff do feel able to speak up and speak out; staff engagement and empowerment; involving patients and people who use services; outward looking – working with others in the local health and care system and voluntary sector, recognising that real and lasting improvement depends on organisations working together; and relationship with CQC - being able to speak to CQC staff between inspections was seen as helpful and an open relationship encouraged the sharing of concerns and discussions about solutions. (Edited publisher abstract)

Subject terms:
quality improvement, mental health trusts, case studies, inspection, leadership, organisational culture, governance, staff motivation, user participation, joint working;
Content type:
practice example
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