Developing measures of people's self-reported experiences of integrated care

KING Jenny, et al
Picker Institute Europe, University of Oxford
Publication year:
Place of publication:

Following on from the report, ‘Options appraisal on the measurement of people’s experiences of integrated care’, the Department of Health commissioned the University of Oxford and Picker Institute Europe to develop a set of measures which can be inserted into existing national collections to measure components of integrated care. This report details the five phases of the work: an evidence review; results of qualitative research with focus groups; desk review of existing surveys and drafting of questions for testing; a workshop with the Care Quality Commission and other interested organisations; and cognitive interviews with patients, service users and carers. In all cases, the researchers looked at integrated care as defined in the ‘narrative for person-centred coordinated care’. The domains and ‘I’ statements” developed by National Voices and Think Local Act Personal (TLAP) in 2013 accompanying the narrative have been used to investigate components of integrated care. The result is a recommended set of eighteen questions, a number of which are considered to be usable for national indicator purposes. With the addition of items from the set in national surveys, it is hoped that providers and commissioners will be better able to identify, explore and challenge poorly integrated care locally. (Edited publisher abstract)

Subject terms:
integrated services, person-centred care, service users, user views, information resources, evaluation, performance indicators, research;
Content type:
Register/Log in to view this resource

Key to icons

  • Free resource Free resource
  • Journal article Journal article
  • Book Book
  • Digital media Digital media
  • Journal Journal

Give us your feedback

Social Care Online continues to be developed in response to user feedback.

Contact us with your comments and for any problems using the website.

Sign up/login for more

Register/login to access resource links, advanced search and email alerts