Care Quality Commission: regulating health and social care

National Audit Office
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This report examines whether the Care Quality Commission is taking appropriate action to address the risks to people’s care across hospitals, adult social care and primary medical services. It looks at the extent the Commission’s performance is ensuring high-quality care and encouraging improvement; how it is using its resources and measuring its performance; and how it is implementing its new strategy and making arrangements to regulate new care models. The report focuses on the Commission’s core functions of: registration; monitoring; inspecting and rating; and responding to concerns and taking enforcement action. The report finds that the Care Quality Commission has made improvements as an organisation, which include reduced staff vacancies, an increased focus on cost savings, and improvements in how it measures its performance and takes action to correct poor performance. However, in order to sustain further improvement, it needs to address issues around: the timeliness of some of its regulation activities, including the registration process; the effectiveness of its information systems, the consistency of judgements and ratings, and taking action following safeguarding alerts. (Edited publisher abstract)

Subject terms:
regulation, performance evaluation, quality improvement, adult social care, hospitals, primary care, quality assurance, inspection;
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Series name:
HC 409

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