2015 community mental health survey: statistical release

Care Quality Commission
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This report sets out findings from the 2015 Community Mental Health Survey, which surveyed people who had been in contact with community mental health services in England between 1 September and 30 November 2014. Community mental health services provide care and treatment for people who require care over and above what primary care services (principally GPs) can provide, through a wide range of service models, and through a broad range of interventions. While the survey shows that the majority of people are reporting positive experiences overall, performance across the survey shows substantial concerns about the quality of care people using community mental health services receive. There has been no notable improvement in the last year and for many questions a slightly higher proportion of people have reported a poor experience, including in relation to being listened to, having enough time to discuss their needs and treatment, and being treated with respect and dignity. On average, around one in ten respondents reported not being fully involved in their care, such as with decisions on agreeing what care they will receive, involvement in discussions about how their care is working, deciding what treatment and therapies to use, and involvement in decisions about which medicines they receive. The survey also found that many respondents were not receiving help or advice in finding support for physical health needs, financial matters, work, accommodation, peer support and local activities. (Edited publisher abstract)

Subject terms:
community care, mental health services, surveys, user views, community mental health services;
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