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–management and organisational developmentTerm not used for indexing
(0)
(46365)
+financing
(3387)
(3977)
chargesUse for charging for services.
(387)
(387)
fines
(22)
(22)
+fund raising
(184)
(226)
lotteries
(52)
(52)
government grants
(93)
(93)
joint financingJoint financing arrangements between health bodies and local authorities, including pooled funds.
(72)
(72)
+information services
(607)
(2616)
access to information
(1468)
(1468)
advice services
(413)
(413)
blogs
(33)
(33)
glossaries
(15)
(15)
interpreting
(146)
(146)
libraries
(15)
(15)
resource centresCentres providing range of services to individuals and families, usually family support and day services.
(42)
(42)
service brokerage
(88)
(88)
translation services
(35)
(35)
+information technology
(1855)
(3124)
computers
(1017)
(1017)
email
(46)
(46)
internet
(1260)
(1260)
mobile phones
(81)
(81)
social media
(91)
(91)
television
(53)
(53)
+insurance
(146)
(189)
health insurance
(43)
(43)
+managementFor applications other than the management of individual care packages, for which see "care management".
(4279)
(27064)
change management
(1242)
(1242)
+collaboration
(769)
(6475)
interagency cooperationUse for collaboration by a number of agencies or departments of central or local government working together eg when child protection work involves a mixture of statutory and voluntary agencies such as health, social services and education departments, their specialist staff, police and agencies such as the NSPCC.
(2992)
(2992)
interprofessional relationsUse when emphasis is given to the working relationship between professionals.
(832)
(832)
joint planningPlanning by health and local authorities in collaboration with each other.
(623)
(623)
joint working
(2871)
(2871)
conflict management
(188)
(188)
+financial managementApplies to corporate finance and financial planning. For the management of an individual's income and assets, use "personal finance".
(122)
(3737)
budgetary control
(152)
(152)
cost effectiveness
(1366)
(1366)
cutbacks
(307)
(307)
+expenditure
(634)
(1273)
costs
(701)
(701)
resource allocation
(955)
(955)
resource allocation
(955)
(955)
+information management
(879)
(1496)
data protection
(31)
(31)
databases
(57)
(57)
information needs
(199)
(199)
information skills
(6)
(6)
knowledge management
(228)
(228)
management information systems
(234)
(234)
record keeping
(86)
(86)
leadership
(1018)
(1018)
+management operations
(0)
(9491)
+commissioningThe process of purchasing or arranging services.
(1316)
(1553)
joint commissioningWhen two or more agencies work together to commission services for agreed strategic purposes, and usually includes pooling of financial resources.
(318)
(318)
consultancy
(22)
(22)
consultation
(742)
(742)
decentralisationTransfer of social services staff out of headquarters to local and community level offices.
(226)
(226)
+decision making
(3401)
(3837)
problem solving
(459)
(459)
monitoring
(698)
(698)
+performance management
(981)
(1891)
performance evaluationApplies to the performance of organisations such as service providers. For evaluation of individual staff members, use "staff appraisal". For evaluation of educational performance, use "educational assessment".
(905)
(905)
performance indicatorsPerformance measures, including performance tables, star ratings and PAF indicators.
(598)
(598)
resource allocation
(955)
(955)
resource allocation
(955)
(955)
managers
(957)
(957)
+staff management
(1232)
(4877)
job satisfaction
(382)
(382)
+recruitment
(1125)
(1153)
international recruitment
(47)
(47)
staff appraisalApplies to the appraisal of individual performance. For appraising the performance of organisations, use "performance evaluation".
(66)
(66)
+staff development
(1540)
(1619)
continuing professional developmentLearning activities through which professionals maintain and develop throughout their career to ensure they retain their capacity to practise safely, effectively and legally. Includes work-based learning, formal education and self-directed learning.
(78)
(78)
staff mentoring
(81)
(81)
staff induction
(83)
(83)
staff motivation
(24)
(24)
staff retention
(415)
(415)
staff supervisionSupervision of social workers and other staff. For supervision as a social work role eg the monitoring of individuals or families, use "supervision".
(904)
(904)
staffing levels
(200)
(200)
teams
(618)
(618)
teamworkUse for interaction of people within teams.
(414)
(414)
marketing
(172)
(172)
+mass mediaUse for types of mass media and the media sector eg newspaper, TV, radio coverage. For different media formats eg video, talking books, use audio visual media.
(929)
(1077)
public relationsManaging the flow of information between an individual or an organization and the public.
(64)
(64)
publicity
(235)
(235)
mixed economy of careProvision of services from a variety of sources including the statutory agencies and the private and voluntary sectors. Use for broad debates about the move to the contract culture. For more detailed discussions of organisational issues etc., use purchaser-provider split.
(628)
(628)
+organisations
(2034)
(4576)
organisational culture
(655)
(655)
organisational development
(168)
(168)
organisational learning
(92)
(92)
+organisational structure
(1871)
(1953)
governing bodies
(96)
(96)
organisational theory
(251)
(251)
social enterprisesBusiness with primarily social objectives that reinvests profits into the community.
(144)
(144)
user-led organisationsOrganisations that are run and controlled by people who use the services provided, including disabled people, mental health service users, people with learning difficulties, older people, and their carers and families.
(67)
(67)
+planningUse for strategic, business, and management planning.
(2757)
(2947)
+objectives setting
(186)
(255)
priorities
(81)
(81)
+procedures
(304)
(2550)
+complaints
(519)
(520)
complaints procedures
(186)
(186)
+contract proceduresThe contracting process between purchasers and providers.
(604)
(1220)
contractsUse for detailed discussions of contracts between agencies.
(322)
(322)
purchaser-provider splitA way of organising delivery of social care services in which a purchaser organisation assesses the need for services and purchases them from a provider organisation. Use for discussion of organisational issues. For broad debates about the move to the contract culture, use "mixed economy of care".
(475)
(475)
tendering
(119)
(119)
+registrationIncludes registration of service providers and other types of organisation. For registration of professionals, use "professional registration"
(227)
(537)
professional registrationApplies to the registration of professionals with their professional bodies, eg the registration of social workers to the Health and Care Professionals Council.
(314)
(314)
+quality assuranceInternal processes and procedures carried out to ensure that an organisation is meeting key standards.
(2403)
(10746)
best valueA framework that replaced compulsory competitive tendering for local councils and sets duty to deliver services to high standard by most effective, economic and efficient means available.
(497)
(497)
good practice
(1914)
(1914)
inspectionExternal audit undertaken by local authority registration inspection unit or central inspection body eg SSI, CSCI or OfSTED into the provision of one or more services.
(3931)
(3931)
regulation
(855)
(855)
standards
(3458)
(3458)
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