"Signposts": towards universal information and advice

Author:
JOINT IMPROVEMENT PARTNERSHIP SOUTH EAST
Publisher:
Joint Improvement Partnership South East
Publication year:
2010
Pagination:
70p.
Place of publication:
Oxted

This guidance document is the outcome of a project within the South East Region’s Joint Improvement Partnership work programme. It has been produced by a project group made up of representatives of nine local authorities within the region. Its primary purpose has been to create a resource which helps local authorities develop their universal information and advice services. These signposts cover: setting out the strategic and policy context for developing information and advice services; highlighting some key issues that should be taken into account when developing these services; summarising the main findings from field work undertaken with local authorities in the region; presenting a number of case studies that illustrate developing practice within the region and elsewhere; pointing to sources of additional information; and identifying some areas for further consideration and development. The report is structured using the framework developed by the Improvement and Development Agency, with a particular emphasis on three dimensions: managing the information; managing awareness and knowledge; and management of the delivery mechanisms.

Subject terms:
information management, information needs, information services, local authorities, local government policy, advice services;
Content type:
practice guidance
Location(s):
England
Link:
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