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Title: |
Dignity and nutrition inspection programme: national overview |
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London: Care Quality Commission, 2011. 30p. |
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Abstract: |
This report summarises the results from a national inspection programme of NHS hospitals in England. Inspects focused on two outcomes: looking at whether older people are treated with respect and whether they get food and drink that meets their needs. The inspections took place between March and June 2011 and used teams made up of CQC inspectors, a practising and experienced nurse and an ‘expert by experience’ (someone with experience of caring or receiving care). One hundred NHS hospitals were inspected and all the inspections were unannounced. Of those inspected: 45 hospitals met both standards; 35 met both standards but needed to improve in one or both; 20 hospitals did not meet one or both standards. Problems identified included: patients’ privacy not being respected; call bells being put out of patients’ reach, or not answered soon enough; staff speaking to patients in a dismissive or disrespectful way; patients not being given the help they needed to eat; and patients being interrupted during meals and having to leave their food unfinished. Appendices include details on what the Care Quality Commission looks for in an inspection and a list of hospitals inspected. Individual hospital reports giving findings at the time of each visit are also available from the Care Quality Commission. |
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book; |
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Topics: |
dignity; hospitals; inspection; NHS; nurses; nutrition; older people; staffing levels; staff-user relationships; standards; |
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www.scie-socialcareonline.org.uk/profile.asp?guid=f347fbd9-c0fc-4f07-986e-f8bf997ed00f |
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