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Title: |
Learning from staff to share knowledge and inform decision-making: the Contra Costa County experience. |
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Reference: |
Journal of Evidence-Based Social Work, 9(1-2), January-April 2012, pp.133-148. |
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ISSN paper: |
1543-3714 |
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ISSN online: |
1543-3722 |
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Abstract: |
In January 2008, Contra Costa Employment and Human Services Department (EHSD) distributed an online agency-wide staff satisfaction survey to nearly 1,700 employees. The survey included 36 questions aimed at gathering staff perspectives on job satisfaction, work expectations, supervision, and information sharing within the agency. The purpose of the survey was to increase staff engagement and to provide opportunities for greater 2-way communication between managers and staff. A total of 825 (45%) staff members responded to the survey, including 500 individual comments. The findings were analysed and shared agency-wide, and have been used to inform ongoing agency change and to facilitate continued engagement of staff in organisational goals and initiatives. This case study describes this agency’s experience in producing this survey as well as its other strategies aimed at increasing communication between staff and managers. |
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Format: |
article; |
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Topics: |
case studies; communication; job satisfaction; staff management; surveys; |
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Record ID: |
www.scie-socialcareonline.org.uk/profile.asp?guid=c22c1fde-00bf-413f-9c4b-33000b9bd8fc |
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