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Title: |
The perspective that counts most. |
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Reference: |
Health Service Journal, 24.5.12, pp.24-25. |
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ISSN paper: |
0952-2271 |
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Abstract: |
The opinions of service users and patients are a useful source of information. A patient experience programme at Oxleas Foundation Trust in south east London has developed a methodology to measure qualitative and quantitative aspects of service users and carer experience in mental health and community mental health services within the Trust. Trained volunteers administered a questionnaire during one-to-one interviews with service users and carers in a mental health rehabilitation unit. Key themes were then extracted. The programme had a higher than average response rate and changes were made in the Trust as a direct result. Volunteers also gained personal benefits from being involved in the project, such as increased self-confidence. |
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Format: |
article; |
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Topics: |
carers; community mental health services; instruments; mental health services; performance management; questionnaires; service users; user views; |
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www.scie-socialcareonline.org.uk/profile.asp?guid=5c65ad52-8337-4276-97c8-d2125334ca68 |
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