Options appraisal on the measurement of people's experiences of integrated care

Authors:
GRAHAM C., et al
Publisher:
Picker Institute Europe
Publication year:
2013
Pagination:
63
Place of publication:
Oxford

This report by a multi-organisational team from the King’s Fund, National Voices, the Nuffield Trust, and Picker Institute Europe presents findings of research commissioned by the Department of Health, to develop ways of measuring people’s experiences of integrated care. It builds on an alternative, simpler definition of ‘integrated care’ as ‘person-centred coordinated care’. Drawing on insights from the consultation groups, selected literature, and their knowledge of data sources, the researchers looked at how people’s experiences of integrated care might best be measured. They identified a set of criteria for assessing potential data sources, especially for use in the Outcomes Frameworks and/or service improvement. This study concluded that no single indicator was currently suitable for measuring user experience of integrated care, but that development of a new survey specifically to cover integrated care would not offer value for money. It was therefore recommended that a small set of questions on integrated care should be added to a range of existing national survey collections. (Edited publisher abstract)

Subject terms:
integrated services, person-centred care, user views, information resources, performance indicators, evaluation, research;
Content type:
research
Location(s):
England
Link:
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