Improving understanding of service user involvement and identity: a guide for Disabled People who are interested in being a service user representative

Authors:
MEAKIN Becki, MATTHEWS Joanna
Publisher:
Shaping Our Lives
Publication year:
2017
Pagination:
21
Place of publication:
London

Listening to service users’ perspectives is increasingly known to be an essential part of developing quality services. This guide provides advice for Disabled people who are thinking about becoming a service user representative. It is based on findings from user-led research which gathered the experiences of Disabled people who have taken part as service user representatives in the policy, planning and delivery of health, social care and local government services. Sections of the guide cover: what to consider before becoming a service user representative; getting the most out of involvement activities; relationships and conflicts with service providers and other service users; benefits and personal development; what makes it a good involvement experience; and working with other service users in an involvement activity. (Edited publisher abstract)

Subject terms:
disabilities, service users, co-production, user participation, social care provision, service development;
Content type:
practice guidance
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