A commissioner's guide to service user involvement in the re-commissioning of day and vocational services for people with mental health conditions

Author:
SAINSBURY CENTRE FOR MENTAL HEALTH
Publisher:
Sainsbury Centre for Mental Health
Publication year:
2009
Pagination:
4p.
Place of publication:
London

This is a concise guide for health and social care commissioners on how to involve people with direct experience of using mental health services in the re-commissioning of day and vocational services. It is based on the experiences of commissioners and service users who collaborated on re-designing and modernising local services. This experience has shown that a well planned and managed re-commissioning process can make an enormous difference to people's lives and that the involvement of service users from the start of the process is crucial to success. The basic principles of good practice have been drawn from an evaluation of service users' experiences and illustrated by real life examples. Divided into four short sections, this step-by-step guide looks at first steps and principles in project management and resource allocation, and then discusses engagement with service users. Under the heading of support, the guide examines training and supervision, and working agreements, before looking at communication, confidentiality, conflict management and resolution.

Subject terms:
local authorities, mental health services, planning, service users, user participation, commissioning, day services, good practice;
Content type:
practice guidance
Location(s):
United Kingdom
Link:
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